Shipping & Refunds
Shipping
How long will my order take?
- I have a 1-2 week turnaround time. If I already have your sizes, that time will start as soon as you place your order. If it's your first time ordering with me and you ordered a sizing kit, the 1-2 week period will start once you get your kit and send me your sizes.
I ordered a sizing kit, when will I get it?
- Sizing kits will ship within 2 business days of placing your order. Once you get your kit and send in your sizes, I'll be able to start working on your set!
Refunds
Please message me directly through the contact page for any questions/concerns regarding refunds. Below is a quick short answer guide to common refund scenarios.
Can I get a refund if...
- My order got lost in transit: Yes
- My order is incorrect: Maybe! Message me if you believe your order is wrong. I will confirm what you ordered and we'll go from there.
- My sizes are wrong: No:( Clients are responsible for their own sizes as they have to get a sizing kit upon ordering. To avoid this problem, be sure to double check your sizes before sending them my way.
- My order arrived damaged: Partial or full; message me with details to discuss the extent of the damage
- My order got damaged/lost after it arrived: No:( Clients are responsible for the proper care of their set.
- My order didn't come in time for when I wanted to wear them: No, if there is a specific event you're ordering for, make sure to buy your set a few weeks ahead of time.
** If your order is damaged, I do offer replacement nails. Message me for details:)